Sometimes even small slip ups can be exaggerated when you’re trying too hard to do the wrong things.
So I get through security and they won’t give me my bag back. They want to take it up to the room for me.
They take it over to the desk for me and hold it there.
After checking in I insist on taking it up myself. I can’t be bothered being disturbed in 10 minutes when they bring it up. I’m tired, I just want to go to sleep. And I can carry the darn thing anyway.
They relent, they give it to me.
I get up there and look at the tag that they’d put on it – someone else’s name.
Wow – glad I insisted or goodness knows where it would end up…
Maybe better focus on these basic processes first, guys, rather than extravagant pillow menus.